The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. Key Help Desk Software Features: - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident Problem Management - Email-to-Ticket Conversion - Asset Life Cycle Management - Change Management (Approval Workflow) - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server Licensed or ASP Hosted Options Help Desk Software Integration: - Apple Remote Desktop - LANrev Client Manager - JAMF Casper Suite - OS X quot;Screen Sharingquot; App - LDAP (Lightweight Directory) - Microsoft Active Directory The Web Help Desk Software: All of the features, none of the hassles. Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.